StatWatch Error Messages

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A SiteWatch Server installation could not be located. Please run the installation again from your SiteWatch Server.

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

StatWatch needs to get its data from the site's SiteWatch Server, so Data Collector needs to be installed on the Server.

Download the Data Collector on the site Server.

Error while disconnecting from the server (<Error Message>)

Contact DRB Systems Technical Support with the exact text of the error message.

An exception was generated while disconnecting from the Server. The text in parentheses indicates the type of exception.

The text in parentheses should give you information as to the exact cause of and solution to the problem.

No services with service history bits configured for this profit center.

In order for a service to appear on the "Top Services" list, it must be configured in the Services editor with a value in its History Code field.

If you want this profit center to have top services, you must configure those services in Site Manager. See the "Standard Service Provider Configuration" topic to get started.

Passwords do not match, please try again.

The password and confirm password you entered do not match.

Reenter the password in both fields.

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SiteWatch Version xx.x.x is not supported (18.9.x, 19.2.x, or later required). Contact DRB Systems to arrange an upgrade to a supported version of SiteWatch, and then run the StatWatch installation again.

The Server is running a version of SiteWatch that is not compatible with StatWatch.

Attempt the installation again after you have installed the latest version of SiteWatch.

StatWatch encountered an error while attempting to communicate with DRB Systems (<Error Message>)

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

StatWatch was unable to communicate with DRB for the reason listed in parentheses.

The text in parentheses should give you information as to the exact cause of and solution to the problem.

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StatWatch was able to contact the StatWatch Server, but did not receive a valid response message. There may have been network interference.

StatWatch is not able to communicate to the StatWatch Server to complete the installation. Your router, firewall or other network device may be blocking the communication attempt, or there may have been a network failure during installation.

If the error message is Socket Error # 10060 Connection timed out, make sure that network traffic to the statwatch.com domain on port 9000 is allowed to pass through your network.

For other error messages, make sure you are still able to access the DRB website. If you CANNOT access the DRB website, contact DRB Support for Help.

If you CAN access the DRB website, try reinstalling StatWatch.

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StatWatch was unable to communicate with DRB Systems. Make sure you are still able to access the DRB Systems website, and try to install StatWatch again.

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

StatWatch was able to contact the StatWatch Server, but did not receive a valid response message. There may have been network interference.

StatWatch was able to contact the StatWatch Server, but did not receive a valid response message. There may have been network interference. If the problem persists, contact DRB Support for Help.

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StatWatch was unable to update your location code. (<Error Message>)

Contact DRB Systems Technical Support with the exact text of the error message.

StatWatch could not find a match for the current SiteWatch location code in the location code conversion table.

Contact DRB Support.

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The entered credentials were invalid, or the user does not have permissions to perform this action. Have one of your organization's StatWatch administrators enter their user name and password.

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

This message appears when a non-administrative StatWatch user attempts to perform an action that requires an administrative user.

Have a staff member who is set up as a StatWatch administrative user log in and complete the action.

If desired, the StatWatch administrative user can create additional administrative users on the Users tab of the Settings page in StatWatch.

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The entered employee does not have permissions to install StatWatch. Please try again using the employee number and password of a SiteWatch user that has security permissions to change security roles and run reports for other sites.

This message appears when a staff member has attempted to log in to SiteWatch as part of the Data Collector installation, but that member does not have the proper SiteWatch permissions.

The employee setting up StatWatch must be configured with the Rpt On Past Dates security key in the Security Roles editor of Site Manager. Have a staff member with the correct security log in to finish the installation.

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The installed version (xx.x.x) does not match the database version (yy.y.y)

Contact DRB Systems Technical Support for assistance.

The SiteWatch program version and internal database version are different. This can be caused by restoring a backup shortly after upgrading to a new version of SiteWatch.

Reinstall the most recent SiteWatch upgrade to update the internal database version.

Once troubleshooting steps have been completed, use "Installing StatWatch Data Collector and Apps" to attempt the StatWatch installation again.

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Unable to add the administrative user. Try installing StatWatch again after verifying the administrator user name and password.

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

A user is attempting to install StatWatch, but an administrative user already exists for the site.

This could happen, for example, if all of the sites for an organization were deleted, but the organization still exists in the StatWatch database, leaving "orphaned" users. This could also happen if two individuals at two separate sites attempted to set up StatWatch at the same time.

This must be handled by a DRB staff member with access to the Admin console. The staff member will need to delete the organization through the Organizations page of the Admin console. The user can then reinstall StatWatch on the Site Server using "Installing StatWatch Data Collector and Apps".

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Unable to connect to the SiteWatch database located at <database path> (<Error Message>).

Contact DRB Systems Technical Support with the exact text of the error message.

There was an exception attempting to access the indicated database.

The text in parentheses should give you information as to the exact cause of and solution to the problem.

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Unable to query site information from the database. Please restart the SiteWatch Server and try installing StatWatch again.

Visit https://www.statwatch.com/pdf/

StatWatchInstallationInstructions.pdf or contact DRB Systems Technical Support for assistance.

StatWatch was unable to load the site information from the SiteWatch database. This can be caused by the database engine shutting down unexpectedly.

Restart the Server, verify that the SiteWatch system is functioning properly with no errors, then  use "Installing StatWatch Data Collector and Apps" to attempt the StatWatch installation again.

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We were unable to update the approved URL list in your router to allow access to statwatch.com. In order to guarantee access to the StatWatch website, please manually add statwatch.com to your list of approved websites or contact DRB Systems Technical Support for assistance.

Access to www.statwatch.com is being blocked, and the installation program was not able to update the router's allowed website list. Your router, firewall, or other content filtering device may be blocking the website.

Write down the new location code. The first 6 characters are the new organization code, and will be needed to log in to the StatWatch website and mobile app.